Frequently Asked Questions
Our Standard Support allows you to email our support team at any time, schedule a technical support call, as well as call into our toll free phone line for general questions. Choosing a plan that comes with a dedicated Account Manager provides you with someone dedicated helping you grow your business. You will have a direct email and phone line to your Account Manager who will help you escalate and resolve technical issues as well as answer questions regarding your supplier integrations and ecommerce business.
Optimized sync is set to pull new data as often as it appears in the supplier feed, to then be pushed as soon as possible to your store. How often the data is updated is dictated by how often the supplier updates their feed with new data, however with optimized sync you can be sure you are pulling this data as often possible.
Yes! We can integrate with just about any supplier that provides the inventory data you need. Custom/Private integrations may have additional fees associated with the integration.
An “Integration” is the connection between and product source (dropship supplier) and your sales channel or ecommerce platform (Shopify, Amazon, Stitch Labs, etc.). Each connection made between 1 Source & 1 Channel = 1 Integration.
No, absolutely not! We are not “middlemen” like some other sites you might have reviewed. We help you find suppliers and manage their product information in the exact format you need for your website or marketplace listings. The profits from every sale are yours to keep. We do help you to control your own price markups with your automation and custom file account features, but we do not add any additional fees.
If you are asking this question, you might be new to selling wholesale drop ship products, or you have not sold products in large volume. We often hear from people who have struggled for years selling products on-line. Then they find us, use our services, and they realize how much real value our services add to their business. If you do not physically possess the items that you sell in your own warehouse, such as with drop ship products, then what you are really selling is the product information to your customer and the sales and service you provide. Without accurate and high quality product information presented on your site, you do not have anything to offer your clients. The accuracy of the data on your site becomes part of your brand image.
Also, suppliers can change there price for multiple reasons. If you put a product on your site at $50 with a $10 mark-up and they raise the price to $60. You just lost all profit. However, if you use Inventory Source, you set your price settings. As your suppliers raise or lower the prices they charge you, we can raise or lower your prices on your site with your price setting to protect your profit margin. Also, your site will be one of the FIRST online to offer the new price or new products that are added to their catalogs. This gives you the traffic when people search for this product. Let all of the other resellers try to succeed with less accurate information or spend hours every day updating price and quantity lists while you promote your site and process your orders.
Quantity and status updates are needed, because there are few things that are more irritating for suppliers, resellers, and most importantly customers then trying to complete a sale for an out of stock product. Your feedback on marketplaces and even customer retention will be severely damaged when a custom tries to complete an order for a product that you have listed as available, but the supplier has as out-of stock. That is why we update these field, and can do this for you with the automation service, or give you the daily details in a file download service?
When it comes to selling drop ship products who have to know you have a trusted wholesale supplier source, and you need to ensure the price, quantity, and status of a product on your website are accurately listed on your site.
No. If you have an existing website and would like to use our services to load/update your product catalog we simply need administrative access to push the product data feed to your site. There are no other code changes to your site, just a simple XML push of product data into your product catalog.
Absolutely! Your business should be YOUR business. Our wholesale drop ship data services can integrate with your site or sales channels without impacting your existing products. We have resellers who make products, offer services, and sell from small suppliers not in our network while letting us help them grow their catalog.
Order (Full) Automation
Yes we can pull shipment tracking from your dropship supplier or from your own UPS, Fedex, or USPS account. Some integration & setup fees may apply.
In order to send automated orders to suppliers they must accept orders in an automated way. Meaning they must accept orders via email, FTP, API, EDI, or some other method that is not manually placing an order via a dealer portal or website. Suppliers must also provide shipment tracking in a way that is accessible. Shipment tracking is typically provided the same way orders are sent, either through email, FTP, API, EDI or other methods other than posting to a website or portal.
Here is a list of integrated suppliers that have been pre-integrated with full automation. Those not found on this can typically be integrated within 2-3 weeks given they fit the criteria mentioned above.
It can, but typically as a last option. Unlike the competition, our Full Automation service is built to directly place orders into your dropship supplier’s order management system and auto-pull shipment tracking once updated. This method increases turn around time, and avoids order entry errors by limiting human entry errors, weekend/after hour emails, and manual shipment tracking updates.
It can if you want. We give you the option to set your dropship ordering to “auto-process”. You also have the option to “verify & process” in which you can review each order as it comes in and then easily “1 Click” or bulk process orders.
Orders that have products from two different suppliers will automatically be sent as separate POs to each supplier. Product shipments are then managed at the SKU level and tracking is synced as each individual product is shipped. For channels that support this, we will mark the order as partially packed/shipped for orders that have products that are fulfilled at separate times.