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Frequently Asked Questions
Yes we can pull shipment tracking from your dropship supplier or from your own UPS, Fedex, or USPS account. Some integration & setup fees may apply.
In order to send automated orders to suppliers they must accept orders in an automated way. Meaning they must accept orders via email, FTP, API, EDI, or some other method that is not manually placing an order via a dealer portal or website. Suppliers must also provide shipment tracking in a way that is accessible. Shipment tracking is typically provided the same way orders are sent, either through email, FTP, API, EDI or other methods other than posting to a website or portal.
Here is a list of integrated suppliers that have been pre-integrated with full automation. Those not found on this can typically be integrated within 2-3 weeks given they fit the criteria mentioned above.
It can, but typically as a last option. Unlike the competition, our Full Automation service is built to directly place orders into your dropship supplier’s order management system and auto-pull shipment tracking once updated. This method increases turn around time, and avoids order entry errors by limiting human entry errors, weekend/after hour emails, and manual shipment tracking updates.
It can if you want. We give you the option to set your dropship ordering to “auto-process”. You also have the option to “verify & process” in which you can review each order as it comes in and then easily “1 Click” or bulk process orders.
Orders that have products from two different suppliers will automatically be sent as separate POs to each supplier. Product shipments are then managed at the SKU level and tracking is synced as each individual product is shipped. For channels that support this, we will mark the order as partially packed/shipped for orders that have products that are fulfilled at separate times.