Careers 2018-06-18T18:01:06+00:00

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Join a growing start-up at the beach!

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OPEN POSITIONS

Account Manager

Inventory Source has an active customer base of online retailers that need assistance learning how to use our tools to run their online eCommerce business. Our Account Managers are a vital part of our business by supporting and educating our customers on how to setup & utilize our tools on a daily basis. We are seeking energetic, customer service oriented Account Managers to join our growing startup and friendly support team. The ideal candidate has a passion for assisting people in learning how to use software/tools to improve their business online.

Your Mission

  • Ensure our customer’s success and improve their experience through responsive and friendly communication.
  • Respond to emails and phone calls to assist our customers in getting setup, using our software, and answering general support questions.
  • Promote an efficient and ever-improving onboarding & support experience for Inventory Source customers.
  • Drive improvements in our ability to ensure our Customer’s success through process improvements and documentation.
  • Work with our support team to ensure our customer’s technical issues are resolved.
  • Work with the engineering team to improve our product, process, and overall operations.

Requirements

  • 1+ years in a project management or technical support role.
  • Passion for customer service and improving customer experiences.
  • Considers themselves efficient & organized.
  • Web & Tech savvy – proficient with general computer and web usage.
  • Experience/Interest in eCommerce and Online Retail is a plus.
  • While not required, experience with any of the following areas would be a plus:
    • Excel Advanced Functions & Data Management
    • Experience connecting and using a FTP Client
    • Ecommerce Platforms (Shopify, WooCommerce, Magento, BigCommerce, etc)

Website Designer / UX

Inventory Source is seeking a web designer for improvement, optimization, and management of the user experience on our current website and ecommerce software platform.

Your Mission

  • Collaborate with Directors of Marketing and Customer Experience to develop and execute on our inbound marketing strategy.
  • Collaborate with our Director of Development to build mockups and user interface pages for our ecommerce software platform.
  • Create content & graphics including blog content, landing pages, graphics, etc for both our internal site and our web app.
  • Produce, Analyze, and review website traffic & conversion reports.

Requirements

  • 2+ years Web Design experience
  • WordPress and/or Shopify experience
  • Understanding of HTML / CSS

“Nice to Haves”

  • Angular (or other front end scripting experience)
  • SASS

Software Developer (Java)

Inventory Source has a robust technology stack that requires dedicated and competent developers to maintain and improve. Our Developers are a vital part of our business as they build the core product and communicate workflows to other team members. We are seeking energetic, competent, and self-motivated developers to join our growing startup company. The ideal candidate has a self-driven attitude and is passionate about building software, tools, and implementing infrastructural improvements that provide tangible impacts to a growing product. These contributions will directly affect the success of our customers and provide tools that empower our support staff.

Your Mission

  • Work with technology leadership to make infrastructural improvements to the our system; considering and mitigating potential impacts
  • Analyze code architecture and abstract redundant components to reusable modules that ease the burden for other developers and increase stability of the system
  • Write clean and legible code with comments that enable deterministic workflows and extensible customizations
  • Build development tools and frameworks that aid in the development of new integrations
  • Integrate with 3rd party endpoints (REST, SOAP, FTP) using various data formats (JSON, XML, CSV) with varying workflows
  • Work with other team members to build concise documentation of the code workflows so we can communicate behaviors properly to our customers
  • Consider and handle exceptions elegantly while logging important information that enables our support staff to resolve problems without involving the development team

Requirements

  • Bachelor’s degree with a Computing focus
  • 2+ years of experience working in a professional development environment with Java – ideally leading or working independently on at least 1 project
  • Passion for building clean and maintainable software
  • Efficient and organized with the ability to juggle and prioritize multiple tasks
  • Technical Concepts that should be understood :
    • SQL – efficient / complex queries, indices, & data model
    • Inversion of Control
    • Dependency Management
    • Abstracting code to reduce redundancy
    • I/O, Network, and DB bottlenecks
    • Big(O) – Memory and Time complexities
    • Git (version control)
    • Deployment concepts
  • While not required, experience with any of the following areas would be a plus:
    • Spring Framework
    • JPA, Hibernate
    • Angular, React
    • Amazon Web Services
    • Redis
    • SOLR

Operations Coordinator

Inventory Source is a fast growing technology startup that is seeking smart, talented, and energetic team members to help our company grow. We are currently seeking someone to fill our “Operations Coordinator” role to help us become more efficient in serving our customers. The ideal candidate has a passion for helping customers, collaborating with team members, improving operations, and implementing processes to increase efficiency.

Your Mission

  • Act as an integral part of our team helping coordinate and operations between sales, support, and delivery teams.
  • Field inbound customer calls to schedule sales & support appointments
  • Interact with and help onboard our suppliers and other key partners
  • Drive improvements in our ability to ensure our customer’s success through customer service and operational process improvements.
  • Learn and grow in the eCommerce and Retail Software Business

Requirements

  • Passion for customer service and working with people.
  • Considers themselves efficient & organized.
  • Web & Tech savvy – proficient with general computer and web tasks.
  • Experience/Interest in eCommerce and Online Retail is a plus, yet not required.

Support Operations Manager

Inventory Source has an active and growing customer base of online retailers that need assistance learning how to use our tools and services to run their eCommerce businesses. We have a global team of support members assisting new and existing customers. We are seeking a process driven, support oriented leader to help build a more efficient and effective customer support operation.

The ideal candidate has a passion for building operational efficiencies through process. They are focused on listening to their customers and colleagues for pain points and creating solutions. They are team oriented and customer success driven.

Your Mission

  • Manage global support team to ensure an efficient and ever-improving onboarding & support experience for Inventory Source customers.
  • Ensure our customer’s success and improve their experience through responsive and friendly communication.
  • Drive improvements in our ability to ensure our customer’s success through process improvements and documentation.
  • Work with our support team to ensure our customer’s technical issues are resolved.
  • Work with the engineering team to improve our product, process, and overall operations.

Requirements

  • 3+ years in technical support role.
  • 1+ years in leadership role.
  • Passion for customer service and improving customer experiences.
  • Considers themselves efficient & organized.
  • Web & Tech savvy – proficient with general computer and web.
  • Experience/Interest in eCommerce and Online Retail is a plus.
  • While not required, experience with any of the following areas would be a plus:
    • Web programming languages – HTML/CSS/Javascript
    • Ecommerce Platforms (Shopify, WooCommerce, Magento, BigCommerce, etc)

Sales Representative

Inventory Source has an established marketing funnel supplying our sales team 150-200 inbound leads per day. We are seeking an energetic and experienced Sales Representative to help qualify and close these inbound leads. The ideal candidate enjoys learning about our customers’ businesses, identifying pain points, building a solution, and closing a deal.

Your Mission

  • Drive revenue by meeting and exceeding your sales quota goals.
  • Solution Based Selling: Identify pain points, determine needs/budget, and present a solution.
  • Responsive, friendly, and professional communication, demos, and appointment setting.
  • Collaborate with Sales Manager to improve sales processes and materials.
  • Coordinate with Account Managers for smooth and efficient customer handoffs.

Requirements

  • 1+ yr of software sales experience.
  • Enjoys working in fast paced, quota driven environment
  • Considers themselves efficient & organized
  • Experience/Interest in eCommerce and Online Retail is a plus.
  • Web & Tech savvy

Sales, Marketing or Tech Internship

Seeking the illusive tech savvy, self motivated & smart-as-a-whip rockstar that is looking for an internship on the ground floor of a small yet quickly growing tech company in Neptune Beach, FL. Ideally, we are looking for someone who enjoys learning about ecommerce, software technology and digital marketing.

Don’t you want to join this awesome team?

YES I DO!

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